My special instructions were not followed.

We're sorry to hear about your recent experiences. Our special instructions section is designed for minor alterations as well as any dietary concerns that our Foodsby users may have. Any requests that require an additional charge are left up to the discretion of the restaurant to honor. 

If you were unable to eat your meal due to this error, please reach out to our support team with details regarding the issue. This will allow our team to offer the necessary feedback and appropriate reimbursement. This can best be done through the contact us button below. 

*As we encourage all of our restaurant partners to honor all requests that come through, we do understand that any time there is a human element involved, there may be room for some type of error. In the case that your special instructions were simply missed or disregarded, we would like to extend our sincerest apologies.